Yes, all our servers are provided with a 100.00% uptime SLA. Should the network fall below this level other than planned maintenance you would be entitled to an SLA claim. Please see our terms of service for more details.
Windows server customers have access to their server via remote desktop and full root SSH access is provided to customers who choose a unix based operating system. In addition to this our server control portal provides DNS features, remote reboot, uptime monitoring and bandwidth graphs.