Server Management

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Server Management from UK Servers

We provide various levels of management with our dedicated server offerings. All servers by default are supplied with our basic level one management which indicates that your server is unmanaged and all software aspects are maintained by your organisation.

The highest level of management is level four which indicates UK Servers handles all aspects of your server including all management, security, patches, monitoring etc. and is considered as a fully managed service.

Customers are able to upgrade/downgrade their level of management at any point of their rental.

Level 1 - Unmanaged Level 2 - Self Managed Level 3 - Semi Managed Level 4 - Fully Managed

Level 1 - Unmanaged

Level 1 - Unmanaged

No assistant in software/server management included

This is the most basic level of management that we offer and is designed for system administrators who do not need our assistance. If you choose this option you are responsible for securing your server as well as maintaining the server software and updates.

Level 2 - Self Managed

Level 2 - Self Managed

Assistance, increased management and strengthened security measures

Our level two service management packages is perfect for those who can handle the day to day operations of your server but could require occasional assistance. 20 service monitors are included with SMS/Email alerts as well as 30 minutes technical support per month for issues such as compiling apache, dns/mailserver errors and assistance. In addition to this we will carry out an initial server hardening as well as on demand security scans.

Level 3 - Semi Managed

Level 3 - Semi Managed

Automatic server updates, security patches, software firewall configuration

Our third level of management comes with one hour of technical assistance per month as well as automatic updates for your software including the server operating system, database, DNS, mail and web server software.

This service also includes the optional installation and custom configuration of a software firewall. With this management package you still maintain root access to the server.

Level 4 - Fully Managed

Level 4 - Fully Managed

Automatic server updates, security patches, dedicated hardware firewall, full monitoring

Our highest level of server management allows us to provide full server administration with up to 5 hours of technical assistance available per month. Our level 4 management package also comes with a dedicated hardware firewall configured at your request according to your servers intended use.

Please note when choosing Level 4 management you do not have root/administrator access to the server, if you have a control panel reseller access is provided.

More Information about Server Management

If you would like more information about our server management services then simply request a quote online or give us a call on 0800 610 1 620 for more information.

Included In Each Package

Level 1 Level 2 Level 3 Level 4
24/7/365 Support
10 Minute Guaranteed Support Response
Hardware Replacement SLA 1 Hour 1 Hour 1 Hour 30 Minutes
Qualified Linux/Windows System Admin Time Discretion 30 Min/Month 1 Hour/Month 5 Hours/Month
Initial Server Hardening
Initial Software Firewall Install
Security Updates/Patches
On Demand Security/Health Checks
Anti-Virus Install
Service Monitoring with SMS Alerts 1 Monitor 20 Monitors Unlimited Unlimited
Pro-Active Monitoring
CDP Managed Backup & Restore Service
root/admin Access
Included £15/Month £35/Month £125/Month
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