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Server Management and Monitoring

Our engineers are available 24/7/365, and because they are based directly in our UK datacentre, they are only ever a few steps away from your hosting servers. With extensive training and real world experience across both Windows and Linux environments, you can trust that our team has the skills to quickly resolve any issue and keep your services running smoothly.

Expert UK Server Management

At the heart of our server management services is a team of highly skilled, UK based engineers. With extensive experience in server management, networking, and troubleshooting, our experts deliver reliable, professional support whenever you need it. From rapid ticket responses to swift hardware replacements, we are committed to keeping your infrastructure running at peak performance.

Server Management Options

Foundation Management

Our Foundation Server Management is included with every service we provide. It comes with a 100% network and power uptime SLA (Service Level Agreement), plus a one hour hardware replacement guarantee. We also ensure that an engineer begins investigating any support ticket within 20 minutes of submission through our portal. For complete peace of mind, our engineers are available 24/7/365 via freephone to help assist with keeping server running seamlessly.

Enhanced Management

Our Enhanced Server Management plan is the most affordable option that includes our Proactive Monitoring service. It comes with a 30 minute hardware SLA and a guaranteed 15 minute response time for critical support tickets, ensuring any service issues are addressed without delay. This plan also includes scheduled server software updates at a time convenient to you, full monitoring of configured backups, and one hour of application management each month.

Ultimate Management

Our Ultimate Management plan includes all the features of the Enhanced package, with an even faster SLA for critical support tickets, plus two hours of server management each month. On top of this, we provide quarterly and on-demand load and performance testing of your website or application, as well as a dedicated account manager who will conduct three annual service review meetings either remotely or in person at our UK datacentre.

Find out more about our Proactive Monitoring

Our Enhanced and Ultimate management plans both include our Proactive Monitoring service. Instead of relying on generic checks, we work with you to identify what really matters for your business and configure tailored monitoring around it. For example, rather than simply confirming that your web server application is running, we monitor your website is live and returning the exact content you expect.

Our Server Management Options

Our core support options

 Foundation Enhanced Ultimate
Power and Network Uptime SLA 100% 100% 100%
Hardware Replacement SLA 1 Hour 30 Minutes 30 Minutes
Ticket Response SLA 20 Minutes 15 Minutes 5 Minutes
Anti-Malware Software
Managed Backup and Restore
Proactive Monitoring
Resource Monitoring
Application Management No 1 Hour 2 Hour
Software Updates
Service Review Meetings None None 3 per Annum
Monthly Cost £ Included £39/Month £129/Month

We are here to help 24/7/365

Our UK based technical engineers are available around the clock whether by phone or through our helpdesk. We guarantee fast, expert support whenever you need it.

  • Guaranteed 10 minute response time to critical support tickets via our expert helpdesk.
  • Freephone 24/7/365 telephone support, always answered by in-house UK based engineers.
  • Onsite engineers in all of our datacentres, 24/7/365, for instant issue resolution.
  • Proactive monitoring available, helping us detect issues before they affect your service.
Freephone:
0800 610 1 620
National:
0345 095 1 620