We are under a legal obligation to let you know what personal information we collect about you and what it's used for. We always need a good reason and we also have to explain to you your rights in relation to that information. You have the right to know what information we hold about you and to request a copy of it.
Here are the sorts of things we use your personal information for:
Verifying you as a customer to detect and prevent fraud.
Confirming your order, knowing which of our services you’re using, and being able to keep you in the loop about installations, connections and deliveries.
Sending you service updates and information about network maintenance or repairs that may affect you.
Creating an online account for you to manage your service and keep track of billing.
Getting to know you as a customer to send you emails and offers we know you’d be interested in, based on how you use our services.
What personal information do you collect about me and when?
This will vary depending on how you interact with us. For instance, if you are a customer, the data we collect might be different from that of someone who shows an interest in joining us.
Some of this information includes:
Your contact details
Credit card, debit card and/or other payment information
Details of the services you've bought from us, when and how you use them
This is collected when you register for or buy a service from us, and when you visit or browse our website.
Where is my personal information stored?
Your personal information is stored in our privately owned datacentre in Coventry, UK. The facility is manned 24/7 to ensure security, from the physical controls stopping unauthorised access within the datacentre to the system teams securing the network and platforms.
Who do you share my data with?
We’ll sometimes need to share information with third parties to perform services on our behalf. For example, when you register for our services your personal information may be passed on to a payment processor or fraud prevention agencies.